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HR Automation: Employee Onboarding Process made faster with UiPath & ServiceNow

Science & Technology

Introduction

In this article, we will explore how organizations can automate employee onboarding service requests using UiPath and ServiceNow. Employee onboarding is a time-consuming process that typically involves entering data into multiple systems, but with the use of automation, this can be streamlined significantly. By leveraging the bi-directional integration between UiPath and ServiceNow, new hires can be provisioned into various systems quickly and efficiently. This article will delve into a step-by-step process of how this automation works.

To begin the automation process, the ServiceNow integration hub spoke needs to be enabled in the environment, along with a ServiceNow workflow that triggers the UiPath automation. A new request is created in ServiceNow with the necessary information for the new user, such as name, surname, phone number, department, job title, manager's email, and group affiliation. This request initiates the UiPath robot to start provisioning the new employee's accounts.

The UiPath robot connects to the ServiceNow environment, retrieves the user details, and creates an account in Active Directory using API automation. Subsequently, the robot logs into SAP to create credentials for the new user, utilizing UI automation. Once the accounts are provisioned, the robot sends an email notification to the user's manager. The process concludes with the ticket being closed in ServiceNow, and the manager receiving information about the provisioned accounts.

This integration showcases how UiPath and ServiceNow can collaborate to automate and streamline the employee onboarding process, reducing provisioning time significantly.

Keywords:

HR automation, employee onboarding, UiPath, ServiceNow, integration, bi-directional, automation, ServiceNow workflow, Active Directory, API automation, UI automation, SAP, ticket management, manager notification.

FAQ:

  1. How does the integration between UiPath and ServiceNow automate employee onboarding? The integration between UiPath and ServiceNow automates employee onboarding by enabling the quick provisioning of new hires into various systems through API and UI automation.

  2. What are the key benefits of using UiPath and ServiceNow for HR automation? Using UiPath and ServiceNow for HR automation streamlines the employee onboarding process, reduces manual work, enhances efficiency, and minimizes errors in data entry.

  3. Can the automation process be customized to integrate with other systems apart from the ones mentioned in the article? Yes, the automation process can be customized to integrate with a wide range of modern, legacy, or bespoke systems to suit the organization's specific requirements for employee onboarding automation.