ServiceNow Overview and Demo
Film & Animation
Introduction
In this article, Michael Lombardo from GLAAD Fast Consulting provides a quick overview of ServiceNow, focusing on the user interface and basic functionality. He demonstrates the dashboard homepage customization, chat feature, search functionality, list layout capabilities, and report generation in ServiceNow. The article highlights how users can personalize their homepage, utilize chat for communication, efficiently search for records, customize list layouts, and run reports for data analysis.
Keywords
- ServiceNow
- User interface
- Dashboard customization
- Chat feature
- Search functionality
- List layout
- Report generation
FAQ
- What is the key feature of ServiceNow highlighted in the article?
- The key feature of ServiceNow highlighted in the article is its customizable dashboard homepage, which allows users to set default homepages, personalize content, and display key performance indicators based on roles.
- How does the chat feature in ServiceNow enhance communication?
- The chat feature in ServiceNow provides users with a Google Hangouts-like functionality for instant messaging, pop-up notifications even when the browser is minimized, and the ability to reference specific records or incidents by typing in their unique identifiers.
- How does the list layout functionality in ServiceNow improve productivity?
- The list layout functionality in ServiceNow enables users to modify fields, update multiple records simultaneously, filter and show matching records, add bookmarks for quick access, and customize the display of information based on individual preferences, thus enhancing productivity and efficiency.