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Which Jobs Will Be Replaced by AI

Education

Introduction

The World Economic Forum has estimated that by 2025, artificial intelligence (AI) will potentially replace 85 million jobs. As society evolves, new jobs emerge while existing ones become obsolete. This raises the crucial question of which jobs will be eliminated and which new ones will be created. Among the top three roles that are at risk of being replaced the soonest are customer service representatives, data entry specialists, and courier services.

Customer Service Representative Automation: The automation of customer service roles, particularly for low-value transactions, is rapidly advancing with the introduction of voice and video AI technologies. Tasks involving interactions with customers who engage in smaller purchases are likely to be automated, significantly altering the customer service landscape.

Data Entry Automation: AI companies are intensively pursuing the automation of data entry tasks due to the high margin for human error in manual data input. By investing in AI technology for data entry, organizations aim to enhance accuracy and efficiency in handling vast amounts of data.

Courier Services Replacement: The field of courier services is also facing substantial transformation with the rise of automation. Companies like Starship Technology have already replaced human couriers with robots and droids for delivering packages and mail, indicating a shift towards automated delivery systems.

Keywords:

AI, automation, customer service, data entry, courier services, technology, job displacement, robotics, AI technologies.

FAQ:

  1. Will AI completely replace human jobs in customer service? The automation of customer service roles is primarily focused on low-value transactions, but higher-value interactions may still require human intervention for a personalized touch.

  2. How are AI companies addressing data entry challenges? AI companies are investing in technologies that can minimize human errors in data entry tasks, improving data accuracy and streamlining processes.

  3. Are all courier services transitioning to automated delivery systems? While some companies have started using robots and droids for deliveries, the complete replacement of human couriers by automation may vary across different regions and sectors based on adaptability and regulatory considerations.