AI Chatbot

Introduction

Today, we are excited to explore the integration of a co-pilot chatbot into Nimbus web chat, featuring an innovative hiking planner chatbot specifically designed for our hiking holiday website.

Step-by-Step Integration Process

Chatbot Interaction

To initiate the chat, a user is prompted to enter their name, email, and an initial query. For example, the user might type, "Hi, can you help me plan a 3-day hike starting in Chamonix?" After accepting the privacy policy, the chatbot becomes active.

Once the user submits their message, the co-pilot processes the inquiry and generates a detailed 3-day hiking itinerary, complete with a convenient link to additional resources. The user may then ask for accommodation recommendations, to which the chatbot responds by suggesting a luxurious hotel in Chamonix.

Transition to Human Agent

If the user decides they would like to speak with a live agent for further assistance, they can request a human representative by indicating their interest. At this point, a seamless transition occurs where the agent in Nimbus receives a notification of the incoming chat.

The agent can accept the chat request and interact with the user via Microsoft Teams, allowing for real-time communication. This dual-channel approach ensures that users have access to both automated assistance and personalized support.

Building the Use Case

To create this use case, we began by utilizing Co-Pilot Studio to build a specific co-pilot chatbot. The co-pilot was designed as an expert in hiking in the French Alps, intended to guide adventurers on their excursions. Five main steps were taken:

1. Defining Co-Pilot Instructions: The chatbot was instructed to provide guidance on hiking tours, especially in the French Alps.
2. Knowledge Base Creation: Web pages containing relevant information were incorporated into the knowledge base to enhance the chatbot's responses.
3. Topic Generation: Popular topics were identified, and phrases that the chatbot could use were developed.
4. Flow Design: Conditions were set up using Co-Pilot's flow-building tools to manage user inquiries.
5. Integration into Nimbus: Lastly, the co-pilot was integrated into the Nimbus messaging workflow.

In this integration, if an initial message is entered by the user, the chatbot retrieves that query, processes it through the AI, and responds accordingly. If the user wishes to speak to an agent, the system allows for a smooth transfer of the inquiry to the agent, ensuring that support is always available at the user's request.

Keyword

Chatbot, Integration, Co-Pilot, Nimbus, Hiking Planner, User Interaction, Human Agent, Microsoft Teams, Knowledge Base, Flow Design.

FAQ

Q: What is a co-pilot chatbot?
A: A co-pilot chatbot is an AI-driven assistant designed to help users by answering their queries, providing recommendations, and facilitating user interaction on platforms like websites or apps.

Q: How do users initiate a conversation with the chatbot?
A: Users can start a chat by entering their name, email, and a specific inquiry, after which they can interact with the chatbot.

Q: What happens if the chatbot cannot answer a question?
A: If the user decides they require more assistance, they can request to speak with a human agent, who can take over the chat via platforms like Microsoft Teams.

Q: How is the chatbot's knowledge base structured?
A: The knowledge base is built from web pages and relevant documents to ensure the chatbot can respond to user inquiries effectively.

Q: Can users seamlessly transition from the chatbot to a live agent?
A: Yes, users can request to speak with a live agent at any time, allowing for a smooth and efficient transition between automated and human support.