Air AI Knowledge Base Explained | How to build a high converting knowledge base in Air Chat!
Science & Technology
Introduction
In this article, we will explore the importance of adding a knowledge base to your Air AI agent to enhance responses to common questions and objections. This can lead to increased conversions and sales by providing accurate and coherent answers. We will discuss the steps involved in creating a knowledge base, including uploading documents and manually adding FAQ flashcards.
To begin, navigate to the "create" section in Air Chat (chat.air.ai) and select "knowledge bases." You can then create a new knowledge base and add cards either by uploading documents containing questions and answers or by manually adding FAQ flashcards. Uploading documents is recommended for efficiency, while manually adding cards allows for specific responses to be tailored.
The AI agent in Air Chat pulls the most relevant cards during conversations based on context, rather than keywords. This ensures that the responses are accurate and coherent, improving the user experience. By providing comprehensive answers and rebuttals in the knowledge base, the AI agent can better engage with users and drive conversions effectively.
Ensure to create a robust knowledge base with a variety of questions and answers to address potential queries and objections. This proactive approach can significantly impact the performance of your AI agent and lead to better outcomes in customer interactions.
For a more detailed guide on building a high-converting knowledge base in Air Chat, refer to the steps outlined above and maximize the potential of your AI agent.
Keywords:
- Air AI
- Knowledge base
- Air Chat
- Conversations
- Conversions
- Sales
- Responses
- FAQ cards
- User experience
- Rebuttal
FAQ:
- How can a knowledge base in Air Chat improve conversions?
- What are the benefits of uploading documents for the knowledge base?
- How does the AI agent in Air Chat select relevant cards during conversations?
- Why is it important to have a comprehensive knowledge base in Air Chat?
- Can the responses in the knowledge base be edited or deleted if needed?