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Build Custom AI Skills with Now Assist Skill Kit w/Eliza Orchard - ServiceNow Creator Toolbox

Science & Technology

Introduction

Introduction

Welcome to Creator Toolbox, a show hosted by the ServiceNow Developer Program! In this episode, we delve into the exciting Now Assist Skill Kit, showcasing its potential for building custom generative AI workflows. With our guest Eliza Orchard, an outbound product manager focused on generative AI within ServiceNow, we explore how to leverage this feature effectively.

For those who might not be familiar, the Now Assist Skill Kit allows developers to create bespoke generative AI skills that cater to specific organizational needs. This flexibility empowers users to go beyond out-of-the-box capabilities.

Episode Overview

After a brief hiatus during the World Forum tours, Creator Toolbox is back, and we're diving straight into the knowledge article categorization using the Now Assist Skill Kit. Eliza emphasizes the importance of gathering the right data and crafting effective prompts to enable a large language model (LLM) to provide accurate and useful outputs.

Key Takeaways

  • Understanding Generative AI: Eliza offers insights into the mechanics of generative AI, highlighting the importance of data collection and prompt crafting.

  • Custom Skills vs. Out-of-the-Box Skills: The episode differentiates between pre-configured skills available out-of-the-box and the custom skills that users can develop with Now Assist Skill Kit. The custom skills cater to specific organizational requirements where standard offerings might fall short.

  • Creating a Knowledge Article Categorizer: The live demonstration illustrates how to build a knowledge article categorizer using the Now Assist Skill Kit. Eliza walks viewers through the stages of gathering data, creating prompts, and testing the skill.

Building the Skill

  1. Data Collection: Using Flow Designer, Eliza creates a subflow that extracts a list of knowledge base categories relevant to IT issues.

  2. Prompt Creation: In the Now Assist Skill Kit, the prompt is personalized to categorize knowledge articles based on their content.

  3. User Interface Integration: Eliza demonstrates how to deploy the custom skill using a UI action, making it user-friendly. This allows users to categorize multiple knowledge articles efficiently.

  4. Testing and Validation: The built skill goes through comprehensive testing to ensure it delivers the desired outcome, proving that even weak models can provide substantial help.

Resources and Community

Eliza stresses the importance of leveraging community resources for additional support in mastering the Now Assist Skill Kit. She recommends the AI Academy sessions, community FAQs, and a use case library filled with practical examples for those looking to expand their skills.

Conclusion

Through Eliza's demonstration of the Now Assist Skill Kit, it's evident how crucial it is for organizations seeking to improve their workflow efficiency with custom generative AI solutions. Learning to navigate this tool empowers developers to tackle niche challenges that extend beyond traditional methods.

Keywords

Now Assist Skill Kit, Custom Skills, Generative AI Workflows, Knowledge Article Categorizer, Data Collection, Prompt Crafting, ServiceNow, Flow Designer, User Interface.

FAQ

What is the Now Assist Skill Kit?

The Now Assist Skill Kit is a feature within ServiceNow that enables developers to create custom generative AI skills tailored to specific organizational needs.

How can I create a custom skill?

You can create a custom skill by using Flow Designer to gather data, crafting a specific prompt within the Now Assist Skill Kit, and deploying your skill through a UI action.

What are the differences between out-of-the-box skills and custom skills?

Out-of-the-box skills are pre-configured and ready to use, while custom skills allow for greater flexibility and can cater to unique business requirements.

Are there resources available for learning how to use the Now Assist Skill Kit?

Yes, ServiceNow offers various resources including AI Academy sessions, FAQs on the community, and a use case library for practical examples and support.

Can the Now Assist Skill Kit handle conversational inputs?

While the current setup is primarily focused on single input and output interactions, there are plans to expand its capabilities for more conversational applications in future updates.