In this article, we will explore the creation of a voice FL project designed for an AI chatbot specifically tailored to assist with lead generation and capturing customer orders. This chatbot is developed using voiceflow.com, make.com, Google Sheets, and Gmail, and it delivers an enhanced customer experience by offering instant support 24/7. Here's a detailed breakdown of its functionality and features.
The primary goals of this chatbot are:
The bot workflow starts by greeting the customer and prompting them to select a product. If they choose a product, they can further choose options such as color for a t-shirt. The bot collects their inquiry details and their email for follow-up.
Product Inquiry:
AI Interaction:
Logging and Recording:
If the customer wants to make a custom inquiry, it's routed through a special flow where the AI attempts to answer the question. If it can't, the inquiry is still logged and flagged for manual follow-up.
A demo bot replicates the entire system but on a smaller scale, highlighting its functionality with fewer products and options. This setup is scalable for larger inventories with more complex product options and FAQ sections.
This chatbot offers a streamlined, automated way to handle customer inquiries, enhance customer satisfaction, and boost lead conversion rates. For businesses interested in implementing such a system, further details and downloadable files are available upon contacting.
For more information on building a custom chatbot for your business, visit the link in the description to book a call and get a tailored workflow for your requirements.
Q: What is the main purpose of this AI chatbot?
A: The main purpose of the AI chatbot is for lead generation and capturing customer orders, providing instant support to enhance customer experience and increase conversions.
Q: What software is required to build this chatbot?
A: The chatbot is built using Voiceflow, Make.com, Google Sheets, and Gmail.
Q: How does the chatbot improve customer experience?
A: By providing instant, 24/7 support, the chatbot ensures customers are promptly attended to, making their interactions smoother and more satisfying.
Q: Can the chatbot handle custom inquiries?
A: Yes, the chatbot allows customers to send custom inquiries. If the AI can't answer, it flags the inquiry for manual follow-up.
Q: How are the interactions logged and reviewed?
A: All interactions are logged in a Google Sheet, where they are reviewed to identify and address any questions the AI couldn't answer satisfactorily.
Q: How is the system scalable for more complex inventories?
A: The system can be scaled by adding more products, options, and FAQ questions, all customizable within the Voiceflow interface.
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