Build Your First Lead Gen AI Chatbot [FREE]

In this article, we will explore the creation of a voice FL project designed for an AI chatbot specifically tailored to assist with lead generation and capturing customer orders. This chatbot is developed using voiceflow.com, make.com, Google Sheets, and Gmail, and it delivers an enhanced customer experience by offering instant support 24/7. Here's a detailed breakdown of its functionality and features.

Objectives and Benefits

The primary goals of this chatbot are:

Saving Time: Automates responses to common questions, saving significant time.
Improved Customer Experience: Provides instant, 24/7 support, leading to happier and more informed customers.
Increased Leads and Profits: Ensures customers remain on the website without waiting for responses, thus preventing potential leads from leaving.

Software Used

Voiceflow: For building the chatbot interaction flows.
Make.com: For handling webhooks and sending automated emails.
Google Sheets: For capturing and recording all questions and responses.
Gmail: For sending emails to customers and staff.

Main Features

Capturing Product Details: Allows customers to select products and captures the details for inquiry.
Custom Inquiries: Lets customers send custom inquiries which are processed through the AI.
Fallback System: If the AI can't answer a question, it flags it for manual review and response.
Data Capture: Logs all interactions in a spreadsheet, including whether questions were answered satisfactorily.

Bot Workflow Overview

The bot workflow starts by greeting the customer and prompting them to select a product. If they choose a product, they can further choose options such as color for a t-shirt. The bot collects their inquiry details and their email for follow-up.

Handling Inquiries

Product Inquiry:
- The customer selects a product and options.
- Inquiry details and customer email are collected.
- An automated email is sent to the client with the inquiry details via make.com.
AI Interaction:
- If a question doesn't match preset options, it's processed through the AI.
- Responses are logged, and customers are asked if their question was satisfactorily answered.
- If not, it's flagged for manual review and a follow-up email can be sent.
Logging and Recording:
- All interactions are recorded in Google Sheets.
- Responses marked as 'unknown' or 'unsatisfactory' are flagged for review.
- The bot is updated based on these reviews to improve future responses.

Custom Inquiry Process

If the customer wants to make a custom inquiry, it's routed through a special flow where the AI attempts to answer the question. If it can't, the inquiry is still logged and flagged for manual follow-up.

Example Use Case and Demonstration

A demo bot replicates the entire system but on a smaller scale, highlighting its functionality with fewer products and options. This setup is scalable for larger inventories with more complex product options and FAQ sections.

Conclusion

This chatbot offers a streamlined, automated way to handle customer inquiries, enhance customer satisfaction, and boost lead conversion rates. For businesses interested in implementing such a system, further details and downloadable files are available upon contacting.

For more information on building a custom chatbot for your business, visit the link in the description to book a call and get a tailored workflow for your requirements.

Keywords

Lead Generation
AI Chatbot
Customer Orders
Voiceflow
Make.com
Google Sheets
Gmail
Automation
Customer Experience
Inquiry Handling

FAQ

Q: What is the main purpose of this AI chatbot?
A: The main purpose of the AI chatbot is for lead generation and capturing customer orders, providing instant support to enhance customer experience and increase conversions.

Q: What software is required to build this chatbot?
A: The chatbot is built using Voiceflow, Make.com, Google Sheets, and Gmail.

Q: How does the chatbot improve customer experience?
A: By providing instant, 24/7 support, the chatbot ensures customers are promptly attended to, making their interactions smoother and more satisfying.

Q: Can the chatbot handle custom inquiries?
A: Yes, the chatbot allows customers to send custom inquiries. If the AI can't answer, it flags the inquiry for manual follow-up.

Q: How are the interactions logged and reviewed?
A: All interactions are logged in a Google Sheet, where they are reviewed to identify and address any questions the AI couldn't answer satisfactorily.

Q: How is the system scalable for more complex inventories?
A: The system can be scaled by adding more products, options, and FAQ questions, all customizable within the Voiceflow interface.