Configuring rich responses
Science & Technology
Introduction
In this article, we will explore how to configure rich responses in Co-Pilot Studio to enhance user experience. While sending simple text messages is effective, incorporating rich media can significantly improve engagement and interaction with your virtual assistant. Users can enjoy various formats such as images, videos, and cards while also receiving guided options through quick replies.
Exploring Co-Pilot Studio
To illustrate the configuration of rich responses, we will use a pre-created Co-Pilot named "Safe Travels Co-Pilot." Within this co-pilot, we have a test topic that currently features a trigger without trigger phrases. We can edit the text in the message node and begin adding rich responses by clicking on the "ADD" button. This brings up an array of rich response options that can be configured.
Types of Rich Responses
Message Variations: This feature allows you to create multiple versions of a message. This keeps interactions dynamic and less repetitive. For instance, when a user triggers the topic, they may receive different messages each time.
Media Formats: In addition to text, you can enrich your responses by adding images, videos, basic cards, or adaptive cards. This multi-format approach keeps the conversation vibrant and engaging.
Quick Replies: By configuring quick replies, you can guide users to understand what the agent is optimized to do. Quick replies allow for predefined responses that users can easily select, enhancing user interaction.
Implementing Rich Responses
Once you access the "Safe Travels Co-Pilot," you can observe a welcome message. For example, a message like "Hello, I'm the Safe Travels Co-Pilot virtual assistant" may appear. This message can dynamically change due to the message variation feature.
Message Variations Example: You can create a variation that adds an emoji to the welcome message, making it feel more personable. Upon refreshing the test pane, the co-pilot will randomly select which welcome message to display.
Quick Replies Example: When users click on the "What can I ask?" button, predefined quick replies are triggered. They lead to further queries, showcasing what topics the user can explore next. For example, clicking on one of the available options allows further engagement with topics like "Get current weather."
Handling User Input
When users select options like the weather query, they will be guided to provide more specific input. For instance, users will be asked for a location for which they want the current weather. This sort of interactive flow helps keep users engaged and makes the assistant seem more responsive.
Adaptive Cards
When providing responses, you can create adaptive cards that display information visually. These cards can show weather forecasts, conditions, and other details in an organized and attractive format.
To create your own adaptive card, you can utilize the Adaptive Card Designer, which allows you to customize how information is presented to users further.
Conclusion
Rich responses are essential for creating engaging interactions between users and Co-Pilot agents. By employing message variations, media formats, and quick replies, you can guide users and make their experience more enjoyable.
For a deeper understanding of adaptive cards and how to implement them, consider checking out other resources for further examples and design tips.
Keywords
- Co-Pilot Studio
- Rich responses
- Message variations
- Media formats
- Quick replies
- User engagement
- Adaptive cards
FAQ
Q1: What are rich responses in Co-Pilot Studio? A1: Rich responses are varied formats (like images, videos, and cards) that enhance user interaction beyond just simple text.
Q2: How do message variations improve user experience? A2: Message variations allow the Co-Pilot to deliver different messages each time a topic is triggered, keeping conversations fresh and avoiding repetition.
Q3: What are quick replies? A3: Quick replies are predefined response options that guide users in navigating what they can ask or do with the Co-Pilot.
Q4: What is an adaptive card? A4: Adaptive cards are customizable visual formats used to present information in an appealing way, enhancing user engagement through visual organization.