Digital Assistant Panel Discussion

Introduction

The growing number of refugees and eligible populations has prompted important discussions on how technology can best serve their needs. Recently, a distinguished panel of researchers and practitioners gathered to explore various innovative technologies aimed at assisting newcomers. The panel included Milad and Jonathan discussing a device called Copper, Ellen Batty presenting Newcomers, Emma discussing Virtual Resettlement Services, and Emily Kaiser covering Settlin.

Copper

Milad and Jonathan introduced Copper, a technology designed to help clients navigate the complexities of the U.S. immigration system, especially when caseworkers are unavailable. Inspired by the rise of large language models, Copper is an affordable hardware device that connects to the web to act as a virtual caseworker. One of the key considerations during development was ensuring user privacy and the device's safeness, particularly given the varied backgrounds of potential users. Ethical considerations revolved around safeguarding sensitive client data and ensuring trust in the technology.

Newcomers

Next, Ellen Batty presented Newcomers, a digital companion project for asylum seekers. The goal is to continue supporting individuals even after they leave short-term transit shelters. By leveraging data about their needs, including court appearances and future destinations, Newcomers aims to send tailored information and reminders. Ellen highlighted the importance of partnerships with subject matter experts and public/private collaborations in enhancing this project. A robust sharing of information is crucial for integrating various services.

Virtual Resettlement Services

Emma discussed the importance of Virtual Resettlement Services at the IRC, which aim to connect newcomers with the necessary resources and support. The services, including a virtual hotline for queries and guidance on the resettlement process, are particularly beneficial for those arriving under humanitarian parole. Emma noted the challenges inherent in virtual service delivery and highlighted the resilience of clients, who often manage virtual appointments effectively.

Settlin

Finally, Emily Kaiser introduced Settlin, which serves as a multilingual digital learning platform for newcomers. With a vast repository of resources available in over 10 languages, Settlin supports individuals during their resettlement journey by providing cultural orientation and information needed within their first 90 days. The integration of digital community liaisons allows for personalized support, helping newcomers connect with information and combating misinformation.

Summary of Panel Insights

Throughout the discussion, the panelists emphasized the importance of centering users in all technology solutions, focusing on user comfort and privacy, while exploring possibilities for collaborative partnerships to enhance service delivery. The conversation also highlighted potential trade-offs between providing effective technology and ensuring user confidentiality.

Keyword

• Digital Assistants
• Refugees
• Technology
• Copper
• Newcomers
• Virtual Resettlement Services
• Settlin
• User Privacy
• Ethical Considerations
• Support Services

FAQ

Q1: What is Copper?
Copper is a technology designed to assist clients in navigating the U.S. immigration system when caseworkers are unavailable.

Q2: How does Newcomers work?
Newcomers uses data from clients to send personalized information and reminders to asylum seekers after they leave transit shelters.

Q3: What kind of support does Virtual Resettlement Services provide?
Virtual Resettlement Services offer newcomers a hotline for navigating resources and accessing necessary services.

Q4: What is Settlin?
Settlin is a multilingual digital learning platform that provides newcomers with essential information and cultural orientation during their resettlement process.

Q5: What ethical considerations were discussed during the panel?
The panel discussed the importance of user privacy and safeguarding sensitive client information while ensuring trust in digital technologies.