Getting Started with ServiceNow Impact

Welcome to Impact! In this video review, we will outline the benefits of your Impact subscription and provide you with three essential steps to kickstart your journey with ServiceNow Impact. This platform consists of a digital portal, which you are currently using, and an Impact Squad—a dedicated team of experts here to guide you throughout your ServiceNow journey.

Three Steps to Get Started with Impact

1. Familiarize Yourself with Impact Benefits

We have organized all the features into a benefits and usage page accessible within the portal. Here, you can find details on various features such as the Impact Operating Model, Accelerators, and the Health Scan. Visit the benefits page to learn more about how Impact can accelerate your ServiceNow adoption.

2. Get to Know Your Impact Squad

Schedule a meeting or start a conversation with your Customer Success Manager to understand the role of the Impact Squad better. Many of your peers find the Activity Center to be an efficient way to engage with the Impact Squad. Through the Activity Center, you can track your conversations, tasks, meetings, and more. Key activities needing your attention are highlighted right on the home page for easy access.

3. Create Your Business Objectives

Utilize our user-friendly interface called Value Blueprint to create your business objectives. These objectives serve as your North Star, personalizing your Impact journey. Impact’s personalization engine will recommend training content and other features to help you achieve your objectives faster.

We are excited to get you started with Impact. Explore the benefits, engage with your Impact Squad, and create your Value Blueprint.

Let’s get started!

Keywords

Impact subscription
Digital portal
Impact Squad
ServiceNow journey
Impact benefits
Operating model
Accelerators
Health Scan
Customer Success Manager
Activity center
Business objectives
Value blueprint
Personalization engine

FAQ

Q: What is Impact? A: Impact is a platform that consists of a digital portal and an Impact Squad, a dedicated team of experts here to guide you throughout your ServiceNow journey.

Q: What are the main features of Impact? A: Some main features include the Impact Operating Model, Accelerators, Health Scan, and a personalized training and recommendation system.

Q: How can I engage with my Impact Squad? A: You can schedule a meeting or start a conversation with your Customer Success Manager. The Activity Center is also an efficient way to engage with the Impact Squad, allowing you to track conversations, tasks, meetings, and other activities.

Q: What is the Value Blueprint? A: The Value Blueprint is a user-friendly interface where you can create your business objectives. These objectives help personalize your Impact journey by guiding the recommendation engine to suggest the most relevant training and features.

Q: Why should I use the benefits page? A: The benefits page organizes all the features available to you and provides detailed information on each. It helps you understand how different features can accelerate your ServiceNow adoption.