How to Add a Knowledge Base to Your AI Voice Assistant: The Ultimate Guide!

Introduction

Supercharging your AI voice assistant to make it an expert on any topic is achievable with a well-structured knowledge base. This article provides a step-by-step guide to adding a knowledge base that can transform your assistant into a powerful tool for customer support, sales, or any specialized service. With an effective knowledge base, you can improve response accuracy and automate complex queries, allowing for scalability in assistance capabilities. By the end, you'll know how to implement this knowledge base efficiently to save time and keep your AI up to date.

Getting Started

To begin, you will need three essential components:

AI Dashboard Access: Ensure you are logged into your AI dashboard.
Google Sheet: Create a Google Sheet that contains your knowledge base. For example, a sheet with Tesla's pricing, features such as battery range, horsepower, and acceleration.
Free Account on Build Ship App: This is necessary for building your application.

Configuring Your Google Sheet

Make sure to configure your Google Sheet settings so that anyone with the link is a viewer. This will allow your AI to access the information in the sheet.

Creating a Custom Tool

Open Your Prompt: Start with a basic prompt in your AI dashboard.
Add Custom Tool: Click on “ADD FUNCTIONS” and then “CUSTOM TOOLS” to create a new tool.
Naming Your Tool: Name your custom tool (e.g., "Knowledge Base") and provide a description indicating that it should respond regarding Tesla's pricing and features.

Setting Up the API Call

Create a REST API Call: Set up a new API call and change the method from GET to POST.
Get Sheets from Google Sheets: Look for the “GET SHEETS” option and input your Google Sheet URL. To get this URL, go back to your Google Sheet, click on “Share,” copy the link, and paste it here. Make sure you copy the exact name of the sheets in your Google document as well.
Return Information to AI: Click on the plus sign to return data back to your AI. For the value, select “GET SHEETS” and choose the first option that returns the entire sheet.

Getting the Endpoint URL

Once you click on “SHIP,” the app will generate an endpoint URL. Copy this and return to your AI dashboard to paste it into your knowledge base.

Final Steps

Add the Knowledge Base: Save the changes and input the title for your knowledge base.
Testing: Ensure you have a phone number linked to your assistant. You can initiate a test call to check if the assistant retrieves information correctly.

Example Interaction

With everything set up, you can test the assistant. Here’s a sample interaction:

Customer: “What’s the pricing of your Tesla Model?”
Assistant: “Let me get the latest information on Tesla pricing and features for you. Here’s the latest pricing for Tesla models…”

This example illustrates how smoothly your assistant can function when connected to a well-maintained knowledge base.

Keywords

AI Voice Assistant
Knowledge Base
Customer Support
Tesla Pricing
Google Sheets
API Call
Custom Tool

FAQ

Q1: What do I need to create a knowledge base for my AI assistant?

You need access to your AI dashboard, a Google Sheet with your knowledge information, and an account on Build Ship app.

Q2: How do I configure my Google Sheet?

Set the sharing settings to allow anyone with the link to view.

Q3: Can I use this setup for topics other than Tesla?

Yes, you can create knowledge bases for any themes or topics relevant to your AI assistant.

Q4: How do I test my knowledge base after setup?

You can initiate a call to your assistant and ask questions related to the information in your knowledge base.

Following these steps will equip you to add a knowledge base to your AI voice assistant, enhancing its capabilities significantly. Get started today and reap the benefits!