Hey there! Today I want to show you how LiveChat's AI tools can help improve your day-to-day work. These tools allow you to automate repetitive tasks, assist less experienced support agents in answering difficult questions, and provide you with detailed product information. Let's dive in, starting with an introduction to your newest AI assistant: One.
Think of One as your guide to unlocking the full potential of the LiveChat app. There's a lot it can do. I'll show you a few examples today, beginning with a crucial one: onboarding your new agents.
Let's say you have a new agent who needs to learn how to use Canned Responses in LiveChat. Simply tell them to ask One. You'll find One in the top right corner of the LiveChat app, always ready to assist. You can expand the window to have a full view.
For example, let's ask One how to use Canned Responses. One responds quickly and effectively. Above the text area, you'll find sources that show where One retrieved the piece of knowledge from.
You can also receive suggestions by inputting a slash (/) for quick access to information on AI features in LiveChat. One has context awareness built-in. For instance, if you're in the "Engage" section and ask, "What can I do here?", One will swiftly reply with relevant information.
We have a bundle of AI features to ease your daily job, such as Reply Suggestions. These suggestions can help you provide timely responses directly from your website's knowledge base.
Imagine you have an online store and you're onboarding a new customer support agent. Instead of throwing them into the deep end, upload your website to One. This provides instant assistance in the middle of chats, shortening response times and reducing frustration. Essentially, it turns a rookie agent into an expert with one response.
Before you start using Reply Suggestions, you need to add knowledge sources. Here's how:
The preparation of the knowledge source may take up to 3 hours, depending on its size. You can come back and check once it's done.
Once One has processed the knowledge, you can test it with some questions. For example, if a customer asks, "I'm looking for wall lights. Do you have any?", One can suggest a helpful response. Simply click on the suggestion and send it.
You can also use the Text Enhancement feature, available in the text area. This feature allows you to enhance your text by making it shorter, longer, less complicated, or more professional. For example, transforming technical jargon into something even a 5-year-old can understand.
The Chat Summary feature is available for summarizing chats from start to finish. This feature is ideal for supervisors, offering informational bullet points on the conversation. It's available on demand during a chat in the customer details section or when a chat is archived.
Various AI features in LiveChat focus on helping you and your support team service customers quickly and efficiently. I'll link our pricing below for more details on the cost of these features, depending on your LiveChat plan. If you have any questions, go to livechat.com and start a chat with us. Thank you, and see you soon!
What is One in LiveChat?
How do Reply Suggestions work in LiveChat?
Can One help new agents in training?
What is the Text Enhancement feature?
How does the Chat Summary feature benefit supervisors?
Feel free to follow these steps or drop any questions you have in the comment section below. For more detailed information, visit livechat.com.
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