Our biggest AI release yet | ServiceNow Xanadu release

Introduction

Welcome to the unveiling of ServiceNow's largest AI release yet, honored with the name 'Xanadu.' Inspired by famous cities around the world, this release is a significant advancement in our platform, aimed at enhancing business transformation through innovative AI applications.

Background on Xanadu

Xanadu not only calls back to the beloved 1980s movie featuring a roller skating goddess and a phenomenal disco soundtrack but also aligns with our ServiceNow campus located in Santa Clara, California. Here, exceptional advancements are continually taking shape, and this release is a testament to our commitment to harnessing AI effectively.

The Power of AI in Business

In today's fast-evolving technological landscape, the integration of AI is crucial for companies seeking to reimagine their business processes. ServiceNow positions itself as the AI platform tailored for comprehensive business transformation, delivering actionable AI solutions that effectively address diverse operational needs.

Introduction of AI Agents

We are excited to announce ServiceNow AI agents which can unlock 24/7 productivity across various functions like IT, customer service, procurement, HR, and software development. These agents can be customized to learn concurrently with your business while operating securely within the ServiceNow platform.

Example in Action:
Meet Audrey, a seasoned customer service professional. At the start of her day, she receives a summary of ongoing cases and customer satisfaction scores. An AI agent alerts her about a support case on high-frequency hardware issues. The AI agent has autonomously taken care of several preliminary tasks, needing only Audrey's approval on a recommendation to provide a loyal customer with a free modem, thus illustrating AI's functionality in reducing workloads.

Advancements in Speed, Scale, and Data

The Xanadu release includes groundbreaking features, with a focus on speed, scale, and the capacity to manage vast amounts of data. The launch of Raptor DB, a high-performance database, significantly enhances transaction times and speeds up analytics response times, facilitating real-time analysis of massive datasets.

Example of Raptor DB:
In response to a critical vulnerability on device drivers, Raptor DB was able to analyze 1.2 billion software installations in seconds, showcasing its capability for rapid and complex data analysis.

Enhanced Data Integration

Integrating various data sources is now more straightforward than ever with our enhanced Integration Hub. This allows users to connect seamlessly to external applications and platforms—saving considerable time and effort. A notable feature is the ability to generate workflows effortlessly without any coding knowledge.

Now Assist Features

The Xanadu release introduces new capabilities like analytics generation, which enables users to transform natural language into interactive visualizations efficiently. For instance, Olivia can rapidly create a dashboard that meets the demands of IT leaders using only conversational inputs to generate immediate insights.

Custom Skill Creation:
The Now Assist feature also supports building custom skills to address unique business needs, empowering both technical and non-technical users to harness AI effectively.

Industry-Specific AI Applications

The Xanadu release delivers tailored AI solutions pertinent to various industries, such as telecommunications, insurance, and banking. Key advancements include AI-driven tools for quickly resolving customer disputes in banking or summoning summaries for insurance claims, streamlining operations and improving customer satisfaction.

Conclusion

With over 350 AI innovations introduced in the Xanadu release, ServiceNow is significantly elevating how AI can be applied within different industry contexts. This marks a crucial step forward in making AI actionable and accessible to all users within an organization.

For more details or to catch any missed points, check the ServiceNow YouTube page or the community forums. We appreciate your engagement and hope you're as excited about these advancements as we are!

Keywords

AI, ServiceNow, Xanadu, AI agents, Raptor DB, Integration Hub, Now Assist, data visualization, custom skills, industry-specific solutions.

FAQ

Q: What is the Xanadu release from ServiceNow?
A: The Xanadu release is ServiceNow's largest AI-focused update, introducing numerous innovative features aimed at improving productivity and enhancing business processes across various industries.

Q: How do AI agents work within ServiceNow?
A: AI agents in ServiceNow can automate routine tasks, provide timely alerts, and suggest actions based on context, allowing employees to focus on more strategic initiatives.

Q: What is Raptor DB and its benefits?
A: Raptor DB is a high-performance database introduced in the Xanadu release that significantly accelerates transaction times and data retrieval, supporting enhanced analytics capabilities.

Q: How can users integrate other data sources with the ServiceNow platform?
A: Users can utilize the enhanced Integration Hub to easily connect to various external applications and services, enabling the creation of cohesive workflows without any coding.

Q: What industries can benefit from the featured AI solutions in the Xanadu release?
A: Industries such as telecommunications, banking, insurance, and retail can leverage the new AI enhancements for operational efficiency and improved customer service experiences.