Product Documentation | Generative AI updates

Introduction

We are excited to announce the addition of generative AI features to our official product documentation for the Now Platform at docs.servicenow.com. These updates aim to enhance your experience and make it easier for you to understand our products and features.

Generative AI Search

Our new generative AI search feature helps you get up to speed quickly with ServiceNow products and features. To use this feature, simply enter your query in the search field and add a question mark at the end. In addition to the standard search results, you will see a generated response to your query displayed on the right side of the screen. Your feedback on the generated responses is critical for us to improve our products, so please let us know what you think.

Beneath the generated response, you will find "Learn More" links that provide options to explore the topic further.

Code Block Summarization

Another exciting feature is our code block summarization, which is available when you encounter code snippets in API topics. By clicking the "Explain This Code" button, you can receive a summary that clarifies what the code does. If you decide to implement the code, you can easily copy it using the "Copy" button.

Additionally, you can utilize the "Summarize" button on topic pages to generate a brief overview of the content. This feature allows you to assess whether you want to read the entire page, ultimately saving you valuable time.

Conclusion

With these generative AI enhancements, our documentation site is designed to help you maximize your visits and get the most out of our resources. We encourage you to check out these features and share your feedback with us. To learn more, feel free to explore our product documentation, visit our knowledge base, or pose questions in the ServiceNow community.

Keywords

• Generative AI
• Documentation
• Search Feature
• Code Block Summarization
• API Topics
• User Feedback
• Learn More Links

FAQ

Q: What is the generative AI search feature?
A: The generative AI search feature allows users to query the documentation and receive generated responses in addition to traditional search results.

Q: How do I use the new search feature?
A: To use the generative AI search, type your query in the search field and add a question mark at the end.

Q: What is the code block summarization feature?
A: The code block summarization feature provides a concise explanation of code snippets found in API topics when users click the "Explain This Code" button.

Q: Can I copy the code easily?
A: Yes, you can easily copy the code by selecting the "Copy" button next to the code snippet.

Q: How can I provide feedback on the generated responses?
A: User feedback is crucial for improving the products, and you can share your thoughts on the generated responses through our feedback channels.