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Put Generative AI to Work with Now Assist on the ServiceNow Platform

Science & Technology

Introduction

Now Assist is ServiceNow's innovative generative AI experience designed to cater to the needs of customers and users. Integrated into the ServiceNow platform, Now Assist plays a crucial role in driving end-to-end digital transformation, enhancing productivity, boosting agility, and revolutionizing user experiences. By empowering developers, admins, customers, agents, and employees, Now Assist allows for personalized, efficient interactions and facilitates value delivery through easy-to-use, no-code experiences.

Now Assist enables customers to leverage AI for self-service, providing them with personalized results and relevant answers precisely when needed. It synthesizes knowledge for quicker support and aids agents in generating articles, summarizing interactions, and suggesting solutions for increased effectiveness. Developers benefit from Now Assist as well, as it accelerates custom app development with minimal coding requirements, making it accessible to individuals with varying skill levels. Additionally, the platform supports seamless integration with external applications, data sources, and documents through the appropriate automation technology for each task.

Businesses leveraging Now Assist on the ServiceNow platform gain a significant advantage in embracing the evolving landscape of work, fostering an unparalleled experience that drives success and innovation.

Keywords

Generative AI, ServiceNow platform, Now Assist, personalized experiences, digital transformation, productivity, agility, no-code development, automation technology.

FAQ

  1. How does Now Assist benefit users on the ServiceNow platform? Now Assist enhances user experiences by providing personalized, efficient interactions, supporting self-service capabilities, and streamlining processes for developers, admins, customers, agents, and employees.

  2. Can individuals with varying levels of coding expertise benefit from Now Assist? Yes, Now Assist caters to individuals with diverse skill levels, allowing developers to build custom applications faster with minimal coding requirements, thus enabling a broader range of users to create usable code effortlessly.

  3. What integrations are supported by Now Assist on the ServiceNow platform? Now Assist facilitates easy integration with external applications, data sources, and documents, employing suitable automation technology for each task to streamline processes and optimize efficiency.