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Retell AI Basics: Everything You Need to Start Building Voice Agents

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Introduction

In today's digital landscape, retail businesses have a tremendous opportunity to leverage AI voice agents for enhanced customer service and operational efficiency. In this article, we'll break down the essential components of Retail AI, demonstrating how to create and deploy an effective voice agent tailored for your business needs.

What is Retail AI?

Retail AI is a specialized form of artificial intelligence designed to enhance the retail experience. By creating voice agents, businesses can automate customer interactions, handle inquiries, and streamline various processes. This guide provides a step-by-step approach to building a voice agent using Retail AI.

Creating Your Account

To get started, navigate to retail.com and create an account. Once logged in, you'll be greeted by a simple dashboard, allowing you to manage your phone numbers, call history, API keys, and web hooks.

Building Your First Agent

Types of Agents

You can create two types of agents:

  1. Single Prompt Agent
  2. Custom Large Model (LM)

For this tutorial, we will focus on creating a Single Prompt Agent.

Example: Surf Shop Agent

Let’s illustrate the process by building a voice agent for a surf shop named "Seaside Surf Shop." The agent will assist customers with inquiries about surfboard rentals and lessons.

  1. Navigate to the agent creation section.

  2. Select the type of agent you want to create.

  3. Set up the agent with a conversational prompt. For instance, you could use:

    You are Matt, an AI voice agent for Seaside Surf Shop. Greet customers and assist them with surfboard rentals and lessons in a friendly, laid-back manner.

Customizing Voice and Tone

Choose a voice that matches your brand. In our example, we selected a surfer-sounding voice named Ethan. Adjust the tone and responsiveness settings to create a pleasant customer interaction.

Functions and Speech Settings

To enhance functionality, define custom functions that your agent can perform, such as scheduling lessons or checking availability. Adjust speech settings to include background noises, response timing, and interruptions.

Integrating with Make.com

For businesses wishing to expand their agent’s capabilities, integrating with third-party services like Make.com allows for real-time data handling:

  1. Create a webhook in Make.com.
  2. Enter the webhook URL in your agent settings.
  3. Set filters to ensure the agent sends the complete call analysis data to your Make.com integration.

Organizational Tools

Knowledge Base Management

Retail AI recently introduced a new feature allowing users to create a knowledge base by connecting to live websites. This update helps keep your voice agent informed and up-to-date with the latest offerings and services.

Multi-Prompting Features

For more complex interactions, multi-prompting allows the creation of layered conversation flows. This is particularly useful for situations requiring specific context or decision-making paths in customer interactions.

Conclusion

By following these steps, businesses can effectively create AI voice agents tailored to their unique needs, leading to improved customer satisfaction and operational efficiency. Whether you are a seasoned developer or a newcomer to AI voice technology, leveraging Retail AI will undoubtedly elevate your retail business.

Keywords

FAQ

1. What is Retail AI?
Retail AI refers to the application of artificial intelligence technologies to enhance customer service and operational tasks in the retail sector through voice agents.

2. How do I create a voice agent using Retail AI?
To create a voice agent, sign up for an account on retail.com, navigate to the agent creation section, select your agent type, and define your conversational prompts and settings.

3. Can I integrate my voice agent with third-party applications?
Yes, by utilizing platforms like Make.com, you can connect your voice agent to various third-party applications for enhanced functionality and real-time data management.

4. What is a knowledge base in Retail AI?
A knowledge base is a collection of information that your voice agent can access to provide customers with up-to-date answers, often integrated with live website data.

5. What is multi-prompting?
Multi-prompting allows you to create complex conversation flows for your voice agents, enabling them to handle intricate interactions based on specific conditions and customer responses.