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Tutorial - Chatbot AI

Science & Technology

Introduction

In this article, we will explore how to set up a chatbot with artificial intelligence (AI) capabilities. This feature empowers chatbots to respond to customer inquiries based on the knowledge and instructions you provide during the training phase.

Setting Up the AI Chatbot

To begin, navigate to the chatbot menu and select the training resort option to add knowledge and instructions for your AI. You can employ the import method to introduce new information:

  1. Click on the designated area to download an example PDF file to guide you in preparing your content.
  2. Once your file is ready, click the designated button to select and upload your file.
  3. After uploading, click save to import the file.

The status of the imported files will display as "training in progress." Once processing is complete, the status will change to "active." If needed, you can remove unused files by selecting the appropriate option and clicking remove.

In addition to the import method, you also have the option to add custom instructions for better organization.

Customizing Your Chatbot

Head over to the chatbot page and follow these steps to set up your chatbot's identity:

  1. Click on the relevant section to enter details about your chatbot.
  2. Specify a name for your chatbot in the provided fields, including a special nickname for your customers.
  3. Save the changes made.

In the next section, you can configure the tone or language style of your chatbot. Available options include:

  • Casual tone for relaxed conversations
  • Formal tone for professional interactions
  • Direct tone for clear information delivery
  • Friendly tone for a warmer approach
  • Cheerful tone for positive engagement

Select your preferred language style and save your settings.

Furthermore, you can define the chatbot's goals and its attitude in varying situations. To do this:

  1. Click the relevant area to enter your customized instructions and save them.
  2. In the next section, specify conditions under which the AI should redirect conversations to human agents. You can enter up to five conditions simultaneously.

Activating AI for Conversations

With the setup complete, you can apply the AI capabilities to specific conversations within the chatbot menu:

  1. Navigate to the chatbot menu and select the conversation you wish to enhance with AI.
  2. Click on the corresponding section and slide the toggle to activate the AI feature.
  3. Finally, click save to confirm the changes.

Once activated, the conversation will reflect the application of AI, enriching the interaction with your customers.

For additional details on this functionality, please visit Catbooks Contact. You can also explore various other features or reach out to our support team for assistance.

Keywords

  • Chatbot
  • AI
  • Training
  • Import method
  • Custom instructions
  • Language style
  • Activation
  • Customer interaction

FAQ

1. How do I import knowledge into my AI chatbot?
To import knowledge, go to the chatbot training resort, download the example file, prepare your content, select it for import, and then save.

2. Can I customize the name and tone of my chatbot?
Yes, you can customize both by accessing the chatbot settings to enter a name and choose a preferred language style.

3. How do I define the conditions for AI to divert messages to human agents?
You can set conditions in the designated section of the chatbot settings, allowing you to specify up to five conditions at once.

4. How do I activate AI for a specific conversation?
To activate AI, select the conversation from the chatbot menu, toggle the activation switch, and save your changes.

5. Where can I find more information about chatbot features?
For more insights on chatbot features, visit Catbooks Contact or reach out to our support team for assistance.