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VOICE AI JUST BECAME COMMERCIAL | Full Bland AI Tutorial

Education

Introduction

Introduction

As we enter the fourth quarter of 2024, voice AI technology is witnessing an unprecedented surge in demand, spurred by advancements like OpenAI's real-time API and Tesla's recently announced Optimus robot. This wave of innovation presents a unique opportunity for entrepreneurs to capitalize on voice AI solutions. In this article, we'll explore how to effectively utilize Bland AI for creating voice agents, from simple setups to more complex configurations that integrate real-time data processing and post-call operations.

Prerequisites

Before diving into the creation of voice agents, ensure you have the following:

  1. An account with Bland AI (click "Sign Up" even if you already have an account).
  2. An inbound phone number (available only in North America, but workarounds exist).
  3. Purchase some credits for testing (these are cost-efficient).

If you're located outside North America, utilize services like Skype to conduct test calls affordably.

Getting Started

Setting Up Your Voice Agent

  1. Purchase an inbound phone number for around $ 15.
  2. Acquire credits for calling and testing. A simple way to test is using Skype to minimize costs.
  3. Now, let’s create your voice agent. You can start with either the easy option or the advanced option (explained later).

Creating a Simple Voice Agent

To create a basic voice agent in just a few prompts:

  1. Go to the phone number section, select your number, and click on "Use Number."
  2. Configure your agent:
    • Set the introduction script, e.g., "Hello and welcome to NFC. How may I take your order?"
    • Define your objectives, such as taking orders and gathering addresses.
  3. Set options for voice feedback and ensure you've set recording, noise cancellation, and thresholds appropriately.
  4. Test the voice agent through Skype.

Advanced Voice Agent Creation

For those seeking a more robust agent:

  1. Navigate to "Conversational Pathways" and click on "Create Pathway."
  2. Define your workflow:
    • Utilize static text for introductions to ensure consistency.
    • Use loop conditions to control conversation flow and ensure necessary information is collected before moving on.
    • Test the pathway with the built-in options for real-time feedback.

Backend Operations

The backend functions include:

  1. Dynamic Data Access: Access a knowledge base for real-time information, which is useful for managing menus and dealing with client inquiries.
  2. Webhooks: Utilize webhooks to interact with third-party applications for more complex operations, like sending emails or booking confirmations.

Post-Call Operations

Post-call functionality is a pivotal selling point for your agents.

  1. Using a platform like Make.com, set up workflows to handle call transcripts effectively.
  2. Extract vital details (name, date, order) from each call and automate processes like sending confirmation emails with order summaries.

Analytics and Customization

  1. Leverage the built-in analytics for monitoring performance and logs.
  2. Customize voice outputs by uploading specific voice samples to create a more personalized user experience.

Conclusion

Bland AI equips you with powerful tools to create efficient voice agents tailored for various business needs. Whether you opt for a simple agent or a more complex, dynamic solution, the potential for commercialization with voice AI has never been greater.

Keywords

Keywords: Voice AI, Bland AI, Voice Agents, Inbound Phone Number, Dynamic Data, Webhooks, Call Transcripts, Conversational Pathways, Post-Call Operations, Make.com.

FAQ

  1. What is Bland AI?

    • Bland AI is a platform that allows users to build customizable voice agents for various business applications.

  2. How do I set up a voice agent?

    • Set up an account with Bland AI, acquire a phone number, configure your agent's settings, and define your conversation pathways.

  3. Can I test my voice agent without incurring high costs?

    • Yes, services like Skype allow for cost-effective testing of your voice agent.

  4. What are webhooks used for in Bland AI?

    • Webhooks allow your voice agents to interact with third-party services, enabling more complex operations like sending emails or accessing databases.

  5. What kind of information can I extract after a call?

    • You can extract details such as names, email addresses, order specifics, and timestamps from each call.