What is a chatbot? Types of chatbots & how they work

Introduction

Do you ever lay awake at night wondering what exactly a chat bot is, how they work, or if bots will steal customer service representatives' jobs? Well, let's dive into the world of chatbots and answer all your questions. In 2020, interactions with automated bots surged by 81%, with customers utilizing chatbots for various tasks, from checking COVID-19 symptoms to finding the perfect lipstick shade. But what exactly is a chatbot? A chatbot allows businesses to automate customer interactions in a friendly and efficient manner, offering a layer of self-service. With the continuous rise of messaging channels for quicker resolutions and 24/7 support, chatbots have become an integral part of any company's communication strategy.

Keywords

Chatbots, Automation, Customer Service, Messaging Strategy, Natural Language Processing, Machine Learning

FAQ

1. How do chatbots work?
2. What can you achieve with chatbots?
3. Will chatbots replace human customer service representatives?
4. How do chatbots enhance customer experiences and efficiency?
5. What are the benefits of integrating chatbots into business operations?