GoHighLevel Conversation AI Setup | FULL WALKTHROUGH

Introduction

In this article, we'll explore the setup and configuration process for GoHighLevel's Conversation AI feature, providing you with a comprehensive walkthrough. Whether you're new to this feature or need a refresher, this guide will cover everything from enabling the feature to customizing your bot's responses.

Introduction to GoHighLevel Conversation AI

Conversation AI is an innovative feature designed to automate customer interactions for businesses. By leveraging AI technology, it can seamlessly communicate with leads, answer their inquiries, and even assist with appointment booking.

Enabling Conversation AI

To get started, navigate to your sub-account settings in GoHighLevel. You will find the Conversation AI option located in the settings menu. If you see a prompt indicating that you need to enable Conversation AI, head to the agency settings. There, you can enable this feature.

Preferences and Supported Channels

Once enabled, you'll have various preferences to configure. Options include:

• Turn Off: This disables the automatic activation of Conversation AI.
• Suggested Format: This allows the AI to suggest responses based on predefined formats.
• Autopilot: Activating autopilot will enable the AI to automatically engage with leads.

In terms of supported channels, you can choose from several options such as SMS, Facebook, Instagram, and live chat. For this guide, we'll demonstrate the setup using SMS.

Advanced Settings

The advanced settings allow for greater customization. You can set the business name, configure response wait times (e.g., a 30-second wait before responding), and define the maximum number of messages the bot can send to a contact—this can be adjusted up to 25 messages. You can also choose whether the bot should "sleep" if a manual response is entered during an active chat.

Bot Training

A key aspect of setting up your Conversation AI is training the bot. You'll need to input the URL of your business website. The AI will use this information to gather data, allowing it to provide well-informed responses to customer inquiries. After entering the website URL, you can view the fetched links containing FAQs, terms and conditions, and service descriptions.

If necessary, you have the option to add custom questions within the training section. For example, you may want the bot to answer questions like, "How much is the Google Ads monthly management service?"

Configuring Intents

The next step is configuring intents, where you can determine how the bot responds. You can enable general query responses or opt for a more advanced feature—appointment booking. By selecting the appropriate calendar during setup, the bot will handle appointment bookings automatically.

To ensure the bot efficiently manages appointments, be sure that the appointment booking is enabled, as disabling this will require leads to manually access a booking link.

Testing the Setup: Bot Trial

Once everything is configured, it's crucial to test the Conversation AI. By entering the system as a lead, you can simulate a conversation with the bot. For example, if you ask about booking a call, the AI should respond with available time slots, eliminating any need for further manual input.

Customizing the Prompt

Another valuable feature is the ability to customize the bot’s response prompts. This is similar to using ChatGPT, where you can provide specific instructions on how the bot should interact with customers. The default prompt is effective, but you can tailor it to emphasize customer trust, politeness, and the goal of guiding customers towards booking appointments.

Conclusion

Setting up Conversation AI in GoHighLevel is straightforward and highly effective. With this automation, your business can enhance customer engagement and improve appointment booking processes. Keep an eye out for my next article, where I will delve into how to integrate Conversation AI with GoHighLevel workflows.

Keywords

• GoHighLevel
• Conversation AI
• Setup
• Configuration
• Automation
• Appointment Booking
• Bot Training
• Channels
• Testing

FAQ

Q1: What is GoHighLevel's Conversation AI?
A1: GoHighLevel's Conversation AI is a feature that automates customer interactions, allowing businesses to communicate with leads and answer inquiries seamlessly.

Q2: How do I enable Conversation AI?
A2: You can enable Conversation AI in the settings menu of your GoHighLevel sub-account. If prompted, visit the agency settings to enable the feature.

Q3: What channels are supported by Conversation AI?
A3: Conversation AI supports various channels, including SMS, Facebook, Instagram, and live chat.

Q4: How can I train the bot?
A4: You can train the bot by entering your business website's URL, which allows it to gather data for informed responses. You can also add custom questions if needed.

Q5: Can Conversation AI book appointments automatically?
A5: Yes, by configuring the intents and enabling appointment booking, Conversation AI can automatically handle appointments without manual input from leads.