Next generation AI powered Virtual Assistant

Next Generation AI Powered Virtual Assistant

Advances in artificial intelligence (AI) are revolutionizing the search and knowledge discovery experience. Easier and faster access to relevant information from both internal and external sources results in a more productive organization, happier workers, and greater customer satisfaction. At the forefront of this transformation is Micro Focus IDOL, an AI platform designed to power virtual assistants.

Micro Focus IDOL is capable of providing contextually accurate answers curated from approved question-and-answer documents, trusted databases, repositories, and public data sources, including news sites. Users receive approved and usable information which they can read, process, visualize, and comprehend, supplying the detail needed to answer virtually any inquiry.

The platform offers an individualized and interactive experience that aligns with the way we think and speak, placing humans at the center of the interaction. For example, IDOL understands the intent behind questions. If a user asks, "I'd like to do an interest rate swap," IDOL collects deeper data points from the user, understands their intent, and provides relevant conversational context to address the user's needs.

IDOL comprehends entire conversations much like a human can, allowing it to understand question variations and map approved answers from FAQ documents and other supported resources. This enables it to answer "how-to" questions with step-by-step instructions and address fact-related inquiries using data from both structured and unstructured sources. When appropriate, IDOL extracts relevant passages from internal and public data sources to provide a verbatim text response.

IDOL can grasp diverse intents and enable contextually relevant dialogues, providing accurate answers to a wide range of complex questions. This results in better and faster access to information for internal knowledge workers and more productive exchanges with clients. Such automated, high-value online client service drives efficiency, lowers costs, and enhances satisfaction.

A practical demonstration of this capability is illustrated in an online exchange between a CFO and a bank. The CFO aims to secure a lower interest rate on a commercial loan quickly. IDOL understands the intent, engages the client with appropriate questions and answers, and guides the conversation toward a successful transaction. Using a variety of information sources - such as news passages, curated FAQ answers, and financial facts from annual reports - IDOL facilitates the entire interaction as if the user were conversing with a knowledgeable live agent.

Ultimately, the CFO was able to finalize the transaction within minutes without any human assistance.

Are you ready to discover how Micro Focus IDOL for Virtual Assistant can elevate productivity and increase customer satisfaction in your service-centric organization? Visit Micro Focus IDOL today.

Keywords

• AI
• Virtual Assistant
• Micro Focus IDOL
• Knowledge Discovery
• Contextual Answers
• Customer Satisfaction
• Productivity
• Information Sources
• Conversational Context
• Automated Client Service

FAQ

Q1: What is Micro Focus IDOL? A1: Micro Focus IDOL is an AI platform for powering virtual assistants, designed to provide contextually accurate answers curated from approved documents and various data sources.

Q2: How does IDOL enhance productivity and customer satisfaction? A2: By enabling easier and faster access to relevant information, IDOL increases organizational productivity, keeps workers happy, and boosts customer satisfaction.

Q3: Can IDOL understand complex questions and provide detailed answers? A3: Yes, IDOL can comprehend entire conversations, understand question variations, and provide detailed, step-by-step instructions or fact-based answers.

Q4: How does IDOL interact with users? A4: IDOL engages users in a human-like conversation, understanding their intent and guiding the dialogue with appropriate questions and answers.

Q5: Is IDOL capable of using multiple information sources? A5: Absolutely, IDOL pulls information from a variety of sources, including internal databases, public news sites, FAQ documents, and financial reports to provide accurate and relevant answers.

Q6: How quickly can IDOL process a request? A6: The system is designed to facilitate transactions swiftly, often completing complex inquiries and tasks in a matter of minutes.

Q7: Where can I learn more about Micro Focus IDOL for Virtual Assistant? A7: For more information, you can visit Micro Focus IDOL.