ServiceNow Development Full Course | Learn ServiceNow Development in 9 Hours | ServiceNow Scripting

Introduction

Introduction

What is ServiceNow?

ServiceNow is a powerful platform designed to manage digital workflows. It helps businesses automate various processes, making their operations more efficient. This full course dives deep into ServiceNow development, focusing on how to perform scripting and create effective solutions.

Prerequisites

To make the most of this training, it's recommended that you have at least six months of experience in ServiceNow administration and a good grasp of JavaScript. Completing the Code Academy's JavaScript course is also advantageous.

Learning Path

Preparation for Scripting

This section covers essential preparation steps for scripting in ServiceNow, including understanding the scripting environment, various types of scripts, and the importance of mastering JavaScript for effective development.

Topics Covered:

• Introduction to ServiceNow development
• Understanding the script editor and its features
• Key scripting types in ServiceNow (Client-side, Server-side, and Mid-server scripting)
• When and where to use scripts

Client-Side Scripting

Client-side scripts execute within a user's browser and help manage forms and form fields in real-time. This section dives into client-side scripting fundamentals and practical use cases.

Topics Covered:

• What is client-side scripting?
• Where and when to use client-side scripting
• Popular client-side API methods like glideForm, glideUser, glideAjax
• Practical examples and use cases

Server-Side Scripting

Server-side scripts execute on the server and database, and are used to perform operations like updating records, sending notifications, and more.

Topics Covered:

• Introduction to server-side scripting
• Using glideRecord for database operations
• Working with glideSystem for system-level information
• Practical examples and use cases

Client Scripts

Client scripts enhance the interactivity of forms in ServiceNow. This section provides in-depth knowledge on creating and managing client scripts.

Topics Covered:

• Understanding client scripts
• Creating various types of client scripts (onLoad, onChange, onSubmit, onCellEdit)
• Practical examples

UI Policies

UI Policies are used to dynamically change form behavior. This section covers how to create and configure UI Policies, along with scripting within them.

Topics Covered:

• What are UI Policies?
• Scripting within UI Policies
• Practical examples

Business Rules

Business Rules are crucial for automation and data manipulation at the server-side. Learn how to create, configure, and script within Business Rules.

Topics Covered:

• Understanding Business Rules
• Scripting in Business Rules
• Practical examples and use cases

Script Includes and GlideAjax

Script Includes store JavaScript functions that can be reused and called from other scripts. This section covers how to create and call script includes using glideAjax.

Topics Covered:

• Introduction to Script Includes
• Types of Script Includes (Classless, Extend a Class, Utils)
• Calling Script Includes from client scripts
• Practical examples

Scheduled Jobs

Scheduled Jobs automate tasks to run at specific times or intervals. Learn how to create and manage scheduled jobs and write scripts for them.

Topics Covered:

• Introduction to Scheduled Jobs
• Creating and scripting Scheduled Jobs
• Monitoring Scheduled Job execution
• Practical examples

Event Management

Event management handles triggering actions based on specific events. This section covers registering, generating, and responding to events.

Topics Covered:

• Understanding Event Management
• Creating and responding to events
• Practical examples using Script Actions

Workflows

Workflows automate sequences of activities. Learn how to create workflows, add activities, and script within workflows.

Topics Covered:

• Introduction to workflows
• Adding and configuring activities
• Scripting in workflows
• Practical examples

Challenges and Projects

Apply your knowledge through practical challenges and projects designed to solidify your understanding and prepare you for real-world scenarios.

Keyword

• ServiceNow
• Scripting
• Client-Side
• Server-Side
• UI Policies
• Business Rules
• Script Includes
• GlideAjax
• Scheduled Jobs
• Event Management
• Workflows
• Developer Training

FAQ

What is ServiceNow?

ServiceNow is a cloud-based platform for managing digital workflows within a business, focusing on automation and efficiency.

What are the prerequisites for learning ServiceNow scripting?

It's recommended to have at least six months of experience in ServiceNow administration and knowledge of JavaScript, ideally having completed Code Academy's JavaScript course.

What is the difference between client-side scripting and server-side scripting?

Client-side scripting executes within the user's browser, dealing with real-time management of forms and fields. Server-side scripting runs on the server or database, handling operations such as updating records or sending notifications.

How do Script Includes benefit ServiceNow development?

Script Includes store reusable JavaScript functions that can be called from multiple scripts, promoting code reuse and simplifying maintenance.

What are Scheduled Jobs in ServiceNow?

Scheduled Jobs automate tasks to execute at specific times or intervals, allowing for timely data processing and system maintenance without manual intervention.

How does Event Management work in ServiceNow?

Event Management handles triggering and responding to specific events within the platform, helping automate workflows and ensuring timely notifications and actions.

What are Workflows in ServiceNow?

Workflows automate sequences of activities, allowing for repetitive tasks to be streamlined and managed efficiently, often used in processes like service catalog management.

Enjoy mastering ServiceNow Development! For any queries or further assistance, please feel free to reach out.