(Day 1)Servicenow integration | From Basics | Real Time Scenario with Postman | Part 1

Introduction

In this video, Ravi explains the basics of Servicenow integration from scratch. He starts by discussing what integration is and why we need it. He uses a simple analogy of a handshake to explain how information is transferred between two systems.

Ravi then introduces the concept of endpoints, which are the URLs of the systems we want to connect to. He explains that we need authentication details, such as username and password, or tokens, to access these endpoints.

Next, Ravi discusses the request body, which is the data format used to send information from one system to another. He explains that there are two main formats used: JSON (JavaScript Object Notation) and XML. He recommends using JSON as it is easier to read and faster.

Ravi also explains the different HTTP methods used in integration, such as GET, POST, PUT, PATCH, and DELETE. These methods determine the type of operation we want to perform on the systems we are integrating.

Finally, Ravi discusses the response we receive after making a request to the integrated system. He explains that success responses have status codes between 200 and 299, while failure responses have codes between 400 and 599.

To demonstrate the integration process, Ravi uses Postman, a tool for testing APIs. He shows how to send requests using different methods, create records, update records, and delete records in a Servicenow instance. He also emphasizes the importance of following data policies when creating or updating records.

Overall, this video provides a basic understanding of Servicenow integration and demonstrates how to perform integration actions using Postman.

Keywords:

Servicenow, integration, basics, endpoints, authentication, request body, JSON, XML, HTTP methods, response, Postman, create, update, delete, records, data policy.

FAQ:

1. What is Servicenow integration? Servicenow integration is the process of connecting Servicenow with other systems or applications to exchange information and perform actions across different platforms.

2. What are endpoints in Servicenow integration? Endpoints are the URLs of the systems or applications that you want to connect to in order to exchange information. These endpoints act as the entry points to access the functionality of the integrated system.

3. What authentication methods are used in Servicenow integration? Servicenow supports various authentication methods, including basic authentication (username and password), tokens, and OAuth. The specific authentication method used depends on the requirements of the integrated system.

4. What is the request body in integration? The request body is the data format used to send information from one system to another during integration. In Servicenow, the two main formats used are JSON (JavaScript Object Notation) and XML.

5. What are the HTTP methods used in Servicenow integration? The common HTTP methods used in Servicenow integration are GET, POST, PUT, PATCH, and DELETE. These methods determine the type of operation you want to perform on the integrated system, such as retrieving data, creating records, updating records, and deleting records.

6. How can I test Servicenow integration? You can use tools like Postman to test Servicenow integration. Postman allows you to send requests with different HTTP methods and analyze the responses received from the integrated system. It helps in debugging and verifying the integration functionality.

7. What are data policies in Servicenow integration? Data policies in Servicenow define the rules and restrictions for creating and updating records. They ensure data consistency and enforce certain criteria, such as mandatory fields, data validations, and access controls. It is important to follow data policies to maintain data integrity in the integrated system.